Second Annual Global Study Finds AI Users Are 11 Points Happier with Their Work Relationship Compared to Non-Users
Lagos, Nigeria, 2 October 2024 – HP Inc. (NYSE: HPQ) has released its second annual HP Work Relationship Index (WRI), a global study examining the state of people’s relationship with work.
The 2024 findings, based on surveys of 15,600 knowledge workers across 12 countries, reveal that only 28% of workers have a healthy relationship with work, a slight one-point improvement from 2023.
However, two key factors—AI and personalized work experiences—are emerging as potential solutions for enhancing work relationships.
AI Usage Surges, Improving Work Satisfaction In 2024, AI usage among knowledge workers jumped to 66%, up from 38% last year.
Workers using AI report better relationships with work, with AI users being 11 points happier compared to their non-AI-using counterparts. Key benefits for AI users include:
73% find that AI makes their jobs easier.
69% customize AI tools to improve productivity.
60% say AI helps improve work-life balance.
68% believe AI opens new opportunities for enjoying work.
73% feel a better understanding of AI will aid career advancement.
With 37% of non-AI users concerned about job displacement by AI—a 5-point increase from 2023—the report suggests there is urgency to expand AI access in the workplace.
Personalized Work Experiences: A Key to Employee Satisfaction The desire for personalized work experiences is strong, with at least two-thirds of knowledge workers wanting tailored workspaces, technologies, and flexible environments. These experiences are linked to improved job satisfaction, with 64% of workers saying personalization would make them more invested in their company’s growth, and 69% believing it would enhance their well-being. Remarkably, 87% of workers would be willing to forgo up to 14% of their salary for more personalized work conditions, with Gen Z workers willing to give up as much as 19%.
Leadership Confidence and Gender Disparities Confidence in leadership remains a crucial factor in fostering healthy work relationships. While 90% of leaders recognize the importance of human skills—such as empathy, resilience, and emotional intelligence—only 44% feel confident in their abilities to deliver these qualities.
A notable finding is that female leaders stand out, with female business leaders exhibiting 10 points more confidence in hard skills and 13 points more confidence in human skills compared to their male counterparts. Female leaders have also seen significant confidence growth in both areas over the past year, while male leaders showed stagnation or decline.
For more details on the HP Work Relationship Index, visit the HP Newsroom or the WRI website.
