FairMoney Microfinance Bank has said that it has resolved the issue with one of its customers over a mistaken loan of N2 million naira.
FairMoney said this on Monday in an update on its official X account in which it responded to a claim of a mistaken loan request.
“We recently received feedback from one of our FairMoney valued customers about a loan transaction,” the Microfinance Bank said.
“The customer claimed she received a higher loan amount than initially requested through the FairMoney app.
“Following a careful review and thorough investigation, we can confirm that the customer applied for the loan and utilized it over a few weeks ago with no issues or indication of error reported to us (until the social media post came to our attention).
“However, in keeping with our commitment to your satisfaction, FairMoney’s Customer Support Team reached out to the customer multiple times via phone and email and clarified the matter.
“As a result and in line with our commitment to putting our customer first and our appeasement policy, FairMoney has resolved the issue with the customer and the loan has been duly closed.
“We would like to reassure all our customers of the highest level of service and transparency in all transactions and that our processes adhere to strict internal and regulatory standards & protocols.”
For more questions and inquiries, the Microfinance Bank has directed the public to please contact its customer care lines on 07000362362, 02017001276, or +2348101084635 for WhatsApp.
